Customer Charter

The Department has a wide range of customers, including individual members of the public, elected representatives, other Government Departments and Offices, the Embassies and Consulates of other countries, international organisations and many other voluntary and representative bodies and organisations. The Department also provides a range of specific services (Passport, Visa, Consular) to the public at its offices in Ireland and through its network of Embassies and Consulates abroad.

This Charter sets out the standards of service we aim to provide to our customers. It has been prepared following a public consultation process that included a web-based customer service survey and a survey of passport office customers.

To access the DFA Customer Charter, click here. (PDF 35kb)

We intend to measure and evaluate our performance against these standards and to report on our performance each year in our Annual Report, which can be downloaded from the Publications Section of this website.